Policy

1. Definitions

• Beverly Vacanze & Travel Global : Is a trading name of a Private Limited Company.

• Definition of Ticket: Admission for event purchased.

• Definition of Client: The person who concludes an agreement with
• Beverly Vacanze   to provide tickets (admission tickets) for various
• types of events such as sports (Football, Rugby, Formula1, etc),
• Concerts, Theatre and others.

• Definition of In Writing: Information sent by Beverly Vacanze   to the client either in electronic form or sent by post.

• Definition of Booking Confirmation: A written confirmation provided
• by Beverly Vacanze   of the booking placed by the client which is sent
• via email to the registered address.

2. Applicability

1. By visiting, using or ordering from this website, the client agrees
2. to be bound by the following Terms and Conditions and to adhere to these
3. Terms and Conditions and all applicable laws and regulations governing
4. the website.

5. These Terms and Conditions shall apply to all orders, booking
6. confirmations and agreements where Beverly Vacanze   acts as the
7. seller of tickets. Additions to or deviations from these Terms and
8. Conditions shall only apply if accepted in writing by
9. Beverly Vacanze  . No rights can be derived from any conversations;
10. everything has to be clearly set out in writing.

11. General Terms and Conditions of clients/customers shall not apply
12. unless their applicability has been accepted explicitly in writing by
13. Beverly Vacanze  .

14. If the client breaks these Terms and Conditions, Beverly Vacanze 
15. reserves the right to prevent them from future use of the website,
16. cancel the existing order request, and/or take can take appropriate
17. legal action against the culprit.

18. Beverly Vacanze   reserves the right to change these Terms and
19. Conditions at any given time. Posting updated terms on the website will
20. make the new terms effective immediately and binding of all users of the
21. website without any exception. Therefore, please check the website
22. periodically for updates.

23. As event tickets are purchased in a free and fluctuating market,
24. ticket prices are subject to change at any given time. For up-to-date
25. current prices, the client must consult the Beverly Vacanze   website.

3. Agreement Conclusion

1. The offer presented by Beverly Vacanze   must be confirmed by the
2. client and the client must state their preferred tickets and seating
3. location and also fill out the other information required on the booking
4. form.

5. The client can also call the Customer Service Line aswell and update them with details of their booking and requests.

6. The confirmation will be sent in writing once Beverly Vacanze   
7. have confirmed the client’s acceptance of the offer made by
8. Beverly Vacanze   and the terms have been stated to the client and the
9. client accepts. Beverly Vacanze   reserves the right not to conclude
10. the agreement at its own discretion.

11. The tickets offered by Beverly Vacanze   website. some are in
12. Beverly Vacanze   stock position and some are in our Suppliers
13. Position or individuals privates (that asking to sell their tickets
14. through Beverly Vacanze   web site).

15. Clients should take in consideration that our suppliers and
16. individuals privates that selling their tickets though
17. Beverly Vacanze   web site been checked, and have the most high
18. standard of offering and delivering tickets. Never the less, even after
19. getting electronic confirmation from Beverly Vacanze   (after payment)
20. clients should be aware of knowing that can be some very small
21. percentage of undelivered tickets in high demand events.

22. All orders are binding for the client and cannot be cancelled without written acceptance of cancellation by Beverly Vacanze  .

4. Prices

1. When booking the client expressly accepts the difference in price
2. over the face value of the tickets, due to changes in supply and demand,
3. the degree of difficulty, the cost of obtaining and most importantly,
4. the cost involved in servicing and delivering the tickets to the
5. client's position. Beverly Vacanze   prices will be different from the
6. prices that may be specified on the actual ticket and the client cannot
7. derive any rights from these. All costs are included in the
8. Beverly Vacanze   prices excluding handling fee costs.

9. Prices are expressed in Euros or GBP unless otherwise specified.

5. Payment

1. All packages and ticket bookings offered are subject to availability.

2. All ticket prices are guaranteed at the time the order is placed and payment is received.

3. Accepted forms of payment are Credit Card (Visa, MasterCard) or Bank
4. Transfer. Beverly Vacanze   reserves the right to ask a client to pay
5. only by bank transfer if it is the preferred method of payment.

6. Full payment must be received in order to guarantee a ticket purchase.

7. The price paid is the price shown on the website at the date and
8. time of booking which must be accepted by the client when confirming the
9. purchase. All payments will be taken in Euro or GBP or USD, even if the
10. original price on the website is shown in Euro or GBP. (All events
11. where the original price is shown in Euro or GBP will also show the
12. total order amount in Euro or GBP or USD, only in orders that the final
13. payment currency will be different from the one in the event page. as
14. well as on the email confirmation). For clients that will get virtual
15. option to pay with American Express, charges will be in USA Dollar.

16. Beverly Vacanze   charges will also appear on the client's Credit
17. Card statement under the name of "Beverly Vacanze  " or "Ticket
18. Online".

19. Credit Card payments must be verified by the Credit Card company (online) otherwise the order will automatically be cancelled.

20. Beverly Vacanze   reserves the right to do a security check on all
21. orders and may request a proof of the clients I.D. and copy of the
22. Credit Card might be required to send to Beverly Vacanze  . (The order
23. will be cancelled if the I.D. or copy of the credit card is not
24. received by Beverly Vacanze  , if requested).

25. No changes, cancellations or refunds can be made once the purchase
26. has been processed and accepted by Beverly Vacanze  . As stated in the
27. European Law Number 31997L0007, DIRECTIVE 97/7/EC (May 20, 1997) for
28. the protection of consumers in respect of distance contracts, it is
29. clearly written that once a client submits a booking for transport
30. (flight, bus, etc) or accommodation (hotels, apartments, etc) or
31. catering or leisure services or leisure events (tickets), the client is
32. not permitted to cancel the booking. In the event of cancellation by the
33. client, no refund will be given.

6. Delivery of Tickets

1. By completing the order, the client is asking and giving automatic
2. authorisation to Beverly Vacanze   to ship the tickets by one of the
3. following courier companies such as OCS, Royal Mail, FedEx, UPS, DHL or
4. Beverly Vacanze  ’s own courier.

5. Shipment and issue shall be at the expense and risk of the client.
6. Shipment costs also include hotel delivery and the pickup of the tickets
7. (if required).

8. Tickets will be sent at the expense and risk of the client via FedEx
9. or a similar courier. Shipments by FedEx or any local courier service
10. are not insured. Beverly Vacanze   cannot be held liable for any
11. damage that should be done by FedEx or any other courier company like
12. lost, late delivery and/or misplaced tickets.

13. Should the client or the client's hotel refuse to accept the ticket
14. (s) pertaining to the return of the ticket to Beverly Vacanze   by
15. FedEx or any local courier service, the client shall be deemed to be
16. waiving his right to delivery. The client shall be obliged to compensate
17. Beverly Vacanze   for the costs incurred in relation to the returned
18. shipment.

19. Normally tickets are shipped from the offices of Beverly Vacanze   3 - 5 days before the event (subject to changes).

20. Should a delivery window be unavailable (due to the late release of
21. some tickets) or by the client’s request, tickets will be sent to a
22. hotel address or local pick up address near to the event venue on the
23. day of the event. In case of a pickup point at a location near to the
24. venue, Beverly Vacanze   will start to deliver the tickets 2 hours
25. before the event time until the start of the event (in the event of a
26. pickup point near to the venue, if the client doesn't arrive to collect
27. the ticket(s), no refund will be made).

28. Most sport and football tickets (Premier League, Serie A and Spanish
29. League) will be delivered to the client's hotel 1 or 2 days prior to
30. the event taking place. Due to these unforeseen circumstances, the
31. client must provide Beverly Vacanze   with the hotel details. In case
32. of a hotel delivery, the client will be solely responsible for receiving
33. the tickets from the courier. If for any reason the hotel refuses to
34. receive the tickets from the courier, the client will be solely
35. responsible (Beverly Vacanze   recommends the client to inform the
36. hotel about the prospect of a delivery). For specific and precise
37. information about shipments, please contact the Beverly Vacanze   
38. sales team close to the time of the event.

39. The client is obliged to inform Beverly Vacanze   of any changes
40. in the address where tickets can be delivered to up to 72 hours before
41. the event. (Beverly Vacanze   do not take responsibility if the change
42. in address is received after the 72 hour threshold).

43. Beverly Vacanze   will not be responsible for any undelivered
44. tickets based on misinformation related to the mail address given by the
45. client (in this case the client will be responsible for undelivered
46. tickets - no refund will be made).

7. Tickets

1. The customer accepts on behalf of Beverly Vacanze   that in case
2. of availability of tickets in a higher/lower category than the category
3. confirmed, Beverly Vacanze   will deliver the clients tickets in a
4. higher/lower category and will charge/refund for the extra amount of
5. money related to the difference between the categories of each ticket.

6. For each event, Beverly Vacanze   can deliver the customer: an
7. E-Ticket, a Match Day Paper Ticket, a Season Ticket (card) or a Member
8. Card. When the customer receives a Season Ticket (card)/Member Card, it
9. can only be used for the specific date and event booked from
10. Beverly Vacanze  . Once the event ends, the client must send back
11. immediately the Season Ticket (card)/Member Card to Beverly Vacanze   
12. based on instructions received from Beverly Vacanze   or from the
13. suppliers of Beverly Vacanze  . These instructions can be given by
14. phone, email or a letter attached to the Season Ticket (card)/Member
15. Card inside the envelope. Customers that are staying at a hotel (In the
16. event city) are required to leave the Season Ticket (card)/Member Card,
17. the same night at the end of the event, inside an envelope at the hotel
18. front desk and will write on the envelope the name of
19. Beverly Vacanze   or other names based on the instructions received
20. from Beverly Vacanze  . If the customer doesn't return the Season
21. Ticket (card)/Member Card within 24 hours after the event,
22. Beverly Vacanze   will charge the customer: 100 (GBP) per day for each
23. Member Card (starting from the end of the 24 hours period after the
24. event until the return of the Member Card back to Beverly Vacanze   
25. offices) or 650 (GBP) for each Season Ticket.

26. The client, by accepting to the Terms and Conditions agrees that the
27. tickets for sport events, rugby matches or football matches in each
28. category can be in any home or away section. The client also agrees that
29. they will not have any claim against Beverly Vacanze   regarding the
30. home or away ticket. For any kind of ticket(s) (home or away) the client
31. must act accordingly and wear as stated on the ticket by the organisers
32. or promoters. For the home team section, the client will not be allowed
33. to enter the venue if wearing the clothing of the other team. This is
34. at the clients own risk and discretion.

35. Client when booking the tickets is accepting that in some events
36. will be specify, Single ticket category or other categories with the
37. symbol seats together near the category name and price.
38. If the client is choosing single ticket category, the client is
39. accepting that each ticket that been bought under this single ticket
40. category can be with any location in the venue, and seats together are
41. not guaranteed.
42. If the client is choosing any category, that specify near the category
43. name and amount the symbol seats together, the client is accepting that
44. tickets locations can be by pairs. If client booked more than 2 tickets
45. under same order, Beverly Vacanze   will guarantee tickets location by
46. pairs only. (and pairs not guarantee to be near each others).
47. Beverly Vacanze   guarantee that pair of tickets can be one seat near
48. other seat in same row, or one seat under other seat (one row
49. different), or one seat diagonal to other seat (one row different).

8. Special Provisions and Liability

1. When the occasion arises and in particular in relation to music
2. and/or sport events, tickets may display a name that does not match the
3. name of the client or user of the ticket. Beverly Vacanze   cannot be
4. held liable should the client and/or the user of a ticket not be granted
5. access to the event and/or s/he (and/or the person stated where they
6. purchased the ticket from) is denied access as a consequence of this.

7. The client and/or the user of a ticket supplied by
8. Beverly Vacanze   must behave in an orderly manner and must follow
9. instructions given by the organiser/promoter of the event.

10. Beverly Vacanze   will not be held liable should organisers of an
11. event or the authorities eject the client from the venue due to the
12. purchase of the tickets in the secondary market. By purchasing tickets
13. on the website, the client agrees and accepts that the tickets have been
14. purchased in the secondary market and not from any official box office
15. related to the official promoters, and so the client will be fully
16. responsible for this action. If the client is ejected from any venue in
17. United Kingdom due to the contravention of section 166 on Criminal
18. Justice and Public Order Act 1994, s/he agrees to be fully responsible
19. for this action and for buying the tickets through Beverly Vacanze  .
20. The client agrees that in this instance, s/he will not have any claim
21. against or demand from Beverly Vacanze   and will not be given any
22. refund.

23. Beverly Vacanze   shall not be held liable should organisers of an
24. event or the authorities deny admission to the client and/or user of a
25. ticket delivered by Beverly Vacanze   to an event except insofar in
26. the case of an intentional act, omission or gross negligence by
27. Beverly Vacanze  .

28. The client and/or user of a ticket shall visit an event at their own
29. risk. Beverly Vacanze   shall not be held liable for damages (also in
30. cases of undelivered tickets by Beverly Vacanze  ) that the client
31. and/or user may suffer whilst travelling from or to the event or
32. attending such an event.

33. The options of categories stated by Beverly Vacanze   for tickets
34. shall not harmonize with any categories used by the organiser of the
35. event for which the tickets have been issued. The client cannot derive
36. any rights from the category class and/or ranking.

37. The Client and/or user of a ticket supplied by Beverly Vacanze   
38. must obtain information themselves in relation to updated times and
39. changes to the event from the organiser. Beverly Vacanze   does not
40. have any obligation to further inform the client and/or user of the
41. ticket regarding this.

42. Events that have been cancelled or moved are at the expense and risk
43. of the client and cannot be regarded in any way as a shortcoming of
44. Beverly Vacanze  . Beverly Vacanze   shall not be liable to pay for
45. compensation. The client is responsible to get the information about the
46. correct dates and starting time of concerts and events and also to note
47. that football matches can be rescheduled to fit into Champions League
48. obligations and/or television coverage. These changes can take place at
49. very short notice. Beverly Vacanze   recommends the client make both
50. Saturday and Sunday available when arranging travel plans and to ask the
51. hotel's concierge or check the official websites or even the local
52. press for the exact schedules upon arrival.

53. Should an event be cancelled and should a replacement event not take
54. place, the client must not approach Beverly Vacanze   but the
55. organiser of the event in order to be refunded the original value of the
56. ticket if possible. Should a replacement event take place, the client
57. must approach the organiser of the event to claim the replaced ticket.

58. The content of the Beverly Vacanze   website is without obligation
59. and the client cannot derive any rights towards Beverly Vacanze   in
60. relation to the content thereof and the included links.

61. Beverly Vacanze   prices are subject to fluctuations related to
62. the demand for and the availability of tickets. The client cannot derive
63. any rights from increases or reductions of prices once the client has
64. accepted the offer of Beverly Vacanze  .

65. Any liability of Beverly Vacanze   shall be limited to the amount that the client has paid for the ticket in question.

66. Lost, stolen or damaged tickets cannot be duplicated.

9. Force Majeure

1. Shortcomings in relation to the execution of the agreement cannot be
2. attributed to a party should these not be due to the fault of the party
3. or when the given party cannot be deemed responsible for them in
4. accordance with the law, the agreement or according to generally
5. accepted standards.

6. Beverly Vacanze   can invoke force majeure should the
7. Beverly Vacanze   shortcomings be partly or fully the result of war,
8. mobilization, riots, flooding, fire, accidents, strikes, occupations,
9. and measures set by the government, non-delivery of required tickets to
10. Beverly Vacanze   by third parties and other unforeseen events.

10. Brochure (Web) of Beverly Vacanze 

The information stated in the brochure is subject to changes due to

price changes. Amounts mentioned on the website are based on prices,

exchange rates, duties and taxes as known by Beverly Vacanze   at the

time of printing.

11. Information From and About Beverly Vacanze 

1. Beverly Vacanze   is a commercial company specialising in offering
2. tickets for sold-out and/or popular events and for so-called
3. hard-to-get tickets.

4. Beverly Vacanze   obtains tickets on the secondary market and the
5. prices listed on this website reflect the degree of difficulty in
6. obtaining these tickets. Beverly Vacanze   is not connected to any box
7. office, or sponsored by any of the venues, teams, performers or
8. organisations whose tickets this website provides.

12. Refunds.

Refunds cab be made only in the following cases:

1. Client is asking to cancel the order before the event date. In this
2. case Beverly Vacanze   will have the option to choose if to accept the
3. client request to cancel the order or not, base on internal
4. considerations only.
5. If Beverly Vacanze   will choose to cancel the order,
6. Beverly Vacanze   will inform the client of the total amount refund
7. that can be given in the moment of the cancelation. The client is
8. understanding and accepting the damages that can be to
9. Beverly Vacanze   from this cancellation. The client will need to ask
10. the cancellation in writing only and to sign the cancellation request
11. form. The client will need to specify that he agreed to cancel the
12. order, and to receive back to his credit card total refund as offered to
13. the client by Beverly Vacanze   at the moment of the cancellation
14. request. in any case, the refund will be maximum 65% from the total
15. amount the client paid for the order. after this order cancellation and
16. refund back the agreed amount, client will not have any claim from
17. Beverly Vacanze  , what so ever.

18. In the highly unlikely case that client didn't received the tickets
19. he ordered in time for the event, Beverly Vacanze   will refund 100%
20. of the client money back, plus Beverly Vacanze   will offer the client
21. a credit worth 25% of his original purchase towards another match.

22. In case of delivered lower tickets category, Beverly Vacanze   can
23. choose to refund the differences amount back to the client credit card
24. or credit the customer account inside Beverly Vacanze  .com website
25. for the sum of the lower tickets category differences only.

The customer can use this credit amount to buy new sports/concerts

tickets at Beverly Vacanze   only with accordance to these terms and

conditions.

In case Beverly Vacanze   will issue the customer a written

authorization for a refund for any reason, we will do our best to

process the refund as soon as we can but take into account that the

refund might take up to 30 (Thirty) working days from the date of issue.

The customer acknowledges that the 25% credited inside his personal

account in Beverly Vacanze   can be used only in the next 180 days

(from the date he received the refund to his account) . Credit can be

used to pay, maximum, the 25% of the new order.

The customer agree that Beverly Vacanze   can modify from time to

time the terms of the refund/s, time of use or the % to be use for the

future new customer orders.

Beverly Vacanze   will not be held accountable for any delays caused by the customer’s Bank or Credit Card Company.